1. Initial Diagnostic Assessment & Workshop

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• By implementing a scientific approach, a formal diagnosis is performed within the organisation to identify the underlying causes of human performance deviations and assurance responsible data-driven action plan. Human Error Rate is established as pre-measured for continuous effectiveness measurement and tracking and trending. 

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2. Training Events, Educational program & Tools (Training Roll-out)

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• The human is sophisticated “equipment” and to able to modify behavior, external and internal components need to be understood. We develop and implement a customized educational program based on our initial assessment findings, which provides employees the necessary knowledge and practical tools that will allow them to incorporate mitigation strategies into existing and new processes.

• We will also provide information that explains the underlying reasons for why humans are making mistakes and how can prevent these errors from occurring at all levels within the organization.

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3. Human Reliability Assessment

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• We go deep into two types of risk-based assessments that are performed to identify specific and critical areas of concern. One is the Operation Control Error Prediction (OCP), and the other is the Cognitive Load Error Prediction (CLP); both are performed within a week or less, depending on the magnitude of the client’s operations and scope of the project.

• At the end of each evaluation, a complete report with risk areas, the rationale for each risk and recommendations are submitted.

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4. Implementation phase

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• Planning: The plan addressing the specifically identified areas, developed in conjunction with site members is established to assure implementation and continuity.

• Coaching & Effectiveness Mentoring: It could be live or remote, to ensure the effectiveness of the recommendations to be implemented. This Phase includes the analysis of the quantitative data, metrics, and KPI’s.

• Implementation efforts will be determined using objective prioritization techniques. Timeline and efforts will depend on Phase I findings and results.

 

5. Culture & Collective Behavior Modification

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• HES approach Explores the psychological dimensions and organizational behaviors, so efforts and direction go to strengthen the organization in core process and reduce non-productive behaviors.

• By enhancing the corporate culture, communicating expected actions, and focusing on quality, regulatory compliance and efficiency the organization’s results can be, not only practical and efficient but also will increase morale and motivation. All these conditions are responsible for variations in the intensity, quality, and direction of ongoing behavior.

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6. Monitor and Trend

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• Metrics and Key Performance Indicators are critical to monitor the progress of Error Reduction and Prevention initiatives. Once all elements of our Program are implemented, a trending and tracking protocol for Human Error Rate and other KPI’s is established to assure attainment of organizational goals.